Ivanti Service Desk Administration

Introduction to Ivanti Service Desk - Service Desk Console - Service Desk Web Access - Ivanti Service Desk Workspaces

Ivanti Service Desk Administration - Console Administration - Workspaces

Configuration Management - Version Control - Understanding Data Import

Ivanti Service Desk Service Catalogue - Introduction to the Service Catalogue - Structure of the Service Catalogue - Publishing the Service Catalogue - Importing the Service Catalogue - Self Service

Ivanti Service Desk Request Management - Request Management - Service Desk - Web Desk - Workspaces

Service Level Management - Service Level Management Overview - Service Level Calendar - Response Levels and Escalations - Service Level Agreements

Queries and Reports - Ivanti Service Desk Console Query and Report Designer - Queries and Reports with ivanti Service Desk Console - Queries and Reports via ivanti Service Desk Web

Dashboard Designer - Service Desk Console Dashboard - Service Desk Selfservice - Service Desk Workspaces DashboardSection

Configuration Center - Introduction - Creating a test environment

Lists and Categories - Order Lists, Reference Lists and Categories

Object Designer - Overview - Business Objects - Attributes - Relationships and Actions

Ivanti Service Desk Window Manager - Window View Management - Hot Topic Templates

Ivanti Service Desk Process Designer - Overview - Calendar

Incident Management - Incident Management in Service Desk Web Desk - Incident Management in Service Desk Workspaces

Knowledge Management - Overview - Managing Knowledge Documents - Searching for Knowledge

Designing new processes - Guidelines for new process development - Design workshop for new processes

Knowledge of Windows

We conduct this seminar online for you. You can book the training as a public seminar or as a company seminar. The practical exercises are carried out in our Remotelab and make up 40-50 percent of the seminar.

We offer seminars with a high practical relevance. The contents and exercises are geared to your daily tasks in the company and completely dispense with advertising references to other products of the software manufacturer.

All our training courses are manufacturer-independent. This enables us to offer critical considerations of the products themselves and comparisons with competitors of the manufacturer in the seminar. The course contents are our own and derived from the practical experience of our trainers in projects.

Of course, the contents of company seminars can be individually adapted to your needs. Please do not hesitate to contact us.

• Implementation guarantee - Implementation guarantee for two or more participants
• Mobile classrooms - the ideal complement for company seminars
• Free support - for questions after the seminar
• Delivery on account - no prepayment required
• Interview with the trainer / quality assurance - get to know and assess the trainer in advance
• Clarify seminar requirements - review your knowledge with the trainer
• Assistance with travel costs - we cover part of the costs of hotel accommodation
• Meals - all day cold / hot drinks and a full lunch in the restaurant
• Location of training centres - always centrally located and easily accessible
• Discount - we have attractive prices, take advantage of our additional discounts
• Remotelabs - rent our Remotelabs for your own seminars or as a complement to your company seminars