This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.

SCN GmbH

Ivanti Service Desk Administration

Seminar / Training Ivanti Service Desk Administration

Introduction to Ivanti Service Desk - Service Desk Console - Service Desk Web Access - Ivanti Service Desk Workspaces

Ivanti Service Desk Administration - Console Administration - Workspaces

Configuration Management - Version Control - Understanding Data Import

Ivanti Service Desk Service Catalogue - Introduction to the Service Catalogue - Structure of the Service Catalogue - Publishing the Service Catalogue - Importing the Service Catalogue - Self Service

Ivanti Service Desk Request Management - Request Management - Service Desk - Web Desk - Workspaces

Service Level Management - Service Level Management Overview - Service Level Calendar - Response Levels and Escalations - Service Level Agreements

Queries and Reports - Ivanti Service Desk Console Query and Report Designer - Queries and Reports with ivanti Service Desk Console - Queries and Reports via ivanti Service Desk Web

Dashboard Designer - Service Desk Console Dashboard - Service Desk Selfservice - Service Desk Workspaces DashboardSection

Configuration Center - Introduction - Creating a test environment

Lists and Categories - Order Lists, Reference Lists and Categories

Object Designer - Overview - Business Objects - Attributes - Relationships and Actions

Ivanti Service Desk Window Manager - Window View Management - Hot Topic Templates

Ivanti Service Desk Process Designer - Overview - Calendar

Incident Management - Incident Management in Service Desk Web Desk - Incident Management in Service Desk Workspaces

Knowledge Management - Overview - Managing Knowledge Documents - Searching for Knowledge

Designing new processes - Guidelines for new process development - Design workshop for new processes

Requirements

Knowledge of Windows

This seminar has the level "Administration / Basic andstructure".

If you are not sure whether this course is the right level for you, you can check this with the trainer in advance.

We conduct this seminar online for you. You can book the training as a public seminar or as a company seminar. The practical exercises are carried out in our Remotelab and make up 40-50 percent of the seminar.

Your contacts

  • Promise Akachukwu Kelechi

    E-Mail:
    Phone: +234 1 227 9218

  • Peter Chidiebere Ugochukuw

    E-Mail:
    Phone: +234 1 227 9218

  • Raphael Chukuwgozie Ndubuisi

    E-Mail:
    Phone: +234 1 227 9218

We offer seminars with a high practical relevance. The contents and exercises are geared to your daily tasks in the company and completely dispense with advertising references to other products of the software manufacturer.

All our training courses are manufacturer-independent. This enables us to offer critical considerations of the products themselves and comparisons with competitors of the manufacturer in the seminar. The course contents are our own and derived from the practical experience of our trainers in projects.

Of course, the contents of company seminars can be individually adapted to your needs. Please do not hesitate to contact us.

Réservation


Das Seminar wurde auf die Merkliste gesetzt


Das von Ihnen gewählte Seminar wurde bereits auf die Merkliste gesetzt


Bitte wählen Sie einen freien Termin aus


Bitte geben Sie Ihren Wunschtermin im Format tt.mm.jjjj ein


Bitte wählen Sie einen freien Termin aus


Bitte geben Sie den gewünschten Termin im Format tt.mm.jjjj der Schulung ein

Duration 5 Days, approx. 6h/Day
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 1.581.179,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Choose a free date for Aba

















Duration 5 Days, approx. 6h/Tag
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 4.141.184,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Enter your preferred date for Aba



Duration 5 Days, approx. 6h/Tag
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 1.581.179,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Please select a free date