SCN GmbH

Ivanti Service Manager Administration

Seminar / Training Ivanti Service Manager Administration

Ivanti Service Manager Overview and Navigation - UI Overview - Creating a Ticket (Incident)

Ivanti Service Manager Process Wizards - Customizing Business Processes

Security - Creating new users - Setting up roles, groups, teams - Organizational units

Self Service - Self Service Branding - Configuring Homepage, Tabs and Customers

Ivanti Service Manager searches - Design and perform full text and filter searches - Saved searches

Ivanti Service Manager Dashboards - Design and edit role specific dashboards

Self Service Mobile - Configuration of the adaptive Self Service Mobile

Object Templates - Creating and executing object templates

Ivanti Service Manager Reports - Using existing templates - Running and scheduling reports

Quick Actions - Creating and executing quick actions

Workflows - Workflow Designer - Workflows

Service Catalog - The Service Catalog - Requirement Quotations

Ivanti Service Manager Escalations - Escalation options

Service Level Management (SLM) - Service Level Management and Service Level Management Agreements (SLAs) - Service Level Agreements - Service Requests

This seminar has the level "Administration / Basic".

If you are not sure whether this course is the right level for you, you can check this with the trainer in advance.

Requirements

Knowledge of Windows

We conduct this seminar online for you. You can book the training as a public seminar or as a company seminar. The practical exercises are carried out in our Remotelab and make up 40-50 percent of the seminar.

Your contacts

  • Promise Akachukwu Kelechi

    E-Mail:
    Phone: +234 1 227 9218

  • Peter Chidiebere Ugochukuw

    E-Mail:
    Phone: +234 1 227 9218

  • Raphael Chukuwgozie Ndubuisi

    E-Mail:
    Phone: +234 1 227 9218

What makes our seminars different?

We offer seminars with a high practical relevance. The contents and exercises are geared to your daily tasks in the company and completely dispense with advertising references to other products of the software manufacturer.

All our training courses are manufacturer-independent. This enables us to offer critical considerations of the products themselves and comparisons with competitors of the manufacturer in the seminar. The course contents are our own and derived from the practical experience of our trainers in projects.

Of course, the contents of company seminars can be individually adapted to your needs. Please do not hesitate to contact us.

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Duration 3 Days, approx. 6h/Day
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 948.707,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Choose a free date for Aba
















Duration 3 Days, approx. 6h/Tag
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 2.484.710,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Enter your preferred date for Aba



Duration 3 Days, approx. 6h/Tag
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 948.707,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Please select a free date