SCN GmbH

Microsoft Dynamics 365 Customer Service

Seminar / Training Microsoft Dynamics Customer Service

Customer scenarios - Entities and record types - Business process flows - Service module configuration

Request Management - Views - Create Requests - Quick Capture - Activities from Contributions, Notes and Requests - Phone Requests - Email Requests - Activities - Process Menu Ribbon - Menu Options - Managing Requests - Completing a Request - Assigning a Request to a User or Team - Subject Structure - Automatic Request Creation - Forwarding Requests - "Parent/Child" Requests

Analysis, Reports and Targets - Customer Service Reports - Customer Service Charts and Dashboards - Metrics - Targets

Service Planning Scenarios - Scenarios - Terminology - Service Planning Process - Work Plan Management - Customer Service Schedule - Resource Groups - Resources and Selection Rules - Capacity and Resource Planning - Capacity Requirements - Customer Settings - Locations - Location Specific Selection Rule - Operational Holidays - Service Activity Planning Module - Planning Conflicts

Knowledge Base - Article Templates - Article Template Fields - Article Template Status Submitting, Approving and Rejecting an Unpublished Article - Browsing - Submitting Articles from the Knowledge Base - Creating an Article

Queue management - System queues - Queue items - Managing items

Entitlements - SLA's Service Level Agreements - Holidays - Set up customer service schedule - SLAs - Entitlements - Entitlement templates

We conduct this seminar online for you. You can book the training as a public seminar or as a company seminar. The practical exercises are carried out in our Remotelab and make up 40-50 percent of the seminar.

Your contacts

  • Promise Akachukwu Kelechi

    E-Mail:
    Phone: +234 1 227 9218

  • Peter Chidiebere Ugochukuw

    E-Mail:
    Phone: +234 1 227 9218

  • Raphael Chukuwgozie Ndubuisi

    E-Mail:
    Phone: +234 1 227 9218

We offer seminars with a high practical relevance. The contents and exercises are geared to your daily tasks in the company and completely dispense with advertising references to other products of the software manufacturer.

All our training courses are manufacturer-independent. This enables us to offer critical considerations of the products themselves and comparisons with competitors of the manufacturer in the seminar. The course contents are our own and derived from the practical experience of our trainers in projects.

Of course, the contents of company seminars can be individually adapted to your needs. Please do not hesitate to contact us.

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Duration 2 Days, approx. 6h/Day
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 471.844,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Choose a free date for Aba













Duration 2 Days, approx. 6h/Tag
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 1.305.100,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Enter your preferred date for Aba



Duration 2 Days, approx. 6h/Tag
1. Day: 10:00 Clock, more from 09:00 Clock
Price ₦ 471.844,00 plus VAT.
Seminar documents Original documentation of the manufacturer on data carrier / download / weblink
Certificate of attendance yes, of course
Barrier free access Available at most locations
Catering Cold / hot drinks, lunch (optional vegetarian) - not for company and online seminars
Support 3 calls included in the seminar price
Methods Lecture, demonstration, practical exercises on the system
Seminar types With trainer on site: Public or in-house - Alternatively orderable as webinar
Implementation guarantee yes, from 2 participants, max. 8 participants, Details

Please select a free date