- Seminar / Training
- Microsoft
- Microsoft Dynamics 365 CRM
- Microsoft Dynamics 365 Administration
- Microsoft Dynamics 365 customizations
- Microsoft Dynamics 365 Data Management
- Microsoft Dynamics 365 Development
- Microsoft Dynamics 365 Customer Service
- Microsoft Dynamics 365 and Office 365
- Microsoft Dynamics 365 Sales and Marketing
- Seminar / Training
- Microsoft
- Microsoft Dynamics 365 CRM
- Microsoft Dynamics 365 Administration
- Microsoft Dynamics 365 customizations
- Microsoft Dynamics 365 Data Management
- Microsoft Dynamics 365 Development
- Microsoft Dynamics 365 Customer Service
- Microsoft Dynamics 365 and Office 365
- Microsoft Dynamics 365 Sales and Marketing
Microsoft Dynamics 365 Customer Service
Seminar / Training Microsoft Dynamics Customer Service
Customer scenarios - Entities and record types - Business process flows - Service module configuration
Request Management - Views - Create Requests - Quick Capture - Activities from Contributions, Notes and Requests - Phone Requests - Email Requests - Activities - Process Menu Ribbon - Menu Options - Managing Requests - Completing a Request - Assigning a Request to a User or Team - Subject Structure - Automatic Request Creation - Forwarding Requests - "Parent/Child" Requests
Analysis, Reports and Targets - Customer Service Reports - Customer Service Charts and Dashboards - Metrics - Targets
Service Planning Scenarios - Scenarios - Terminology - Service Planning Process - Work Plan Management - Customer Service Schedule - Resource Groups - Resources and Selection Rules - Capacity and Resource Planning - Capacity Requirements - Customer Settings - Locations - Location Specific Selection Rule - Operational Holidays - Service Activity Planning Module - Planning Conflicts
Knowledge Base - Article Templates - Article Template Fields - Article Template Status Submitting, Approving and Rejecting an Unpublished Article - Browsing - Submitting Articles from the Knowledge Base - Creating an Article
Queue management - System queues - Queue items - Managing items
Entitlements - SLA's Service Level Agreements - Holidays - Set up customer service schedule - SLAs - Entitlements - Entitlement templates
We conduct this seminar online for you. You can book the training as a public seminar or as a company seminar. The practical exercises are carried out in our Remotelab and make up 40-50 percent of the seminar.
Your contacts
-
Promise Akachukwu Kelechi
E-Mail:
Phone: +234 1 227 9218 -
Peter Chidiebere Ugochukuw
E-Mail:
Phone: +234 1 227 9218 -
Raphael Chukuwgozie Ndubuisi
E-Mail:
Phone: +234 1 227 9218
- Implementation guarantee - Implementation guarantee for two or more participants
- Mobile classrooms - the ideal complement for company seminars
- Free support - for questions after the seminar
- Delivery on account - no prepayment required
- Interview with the trainer / quality assurance - get to know and assess the trainer in advance
- Clarify seminar requirements - review your knowledge with the trainer
- Assistance with travel costs - we cover part of the costs of hotel accommodation
- Meals - all day cold / hot drinks and a full lunch in the restaurant
- Location of training centres - always centrally located and easily accessible
- Discount - we have attractive prices, take advantage of our additional discounts
- Remotelabs - rent our Remotelabs for your own seminars or as a complement to your company seminars
Prestations de service
Nous vous proposons des séminaires très pertinents sur le plan pratique. Le contenu et les exercices sont axés sur vos tâches quotidiennes dans l'entreprise et évitent totalement les références publicitaires à d'autres produits du fabricant de logiciels.
Toutes les formations que nous proposons sont indépendantes du fabricant. Cela nous permet d'offrir des observations critiques sur les produits eux-mêmes et des comparaisons avec les concurrents du fabricant dans le séminaire. Le contenu des cours nous est propre et découle de l'expérience pratique de nos formateurs dans le cadre de projets.
Bien entendu, le contenu des séminaires d'entreprise peut être adapté à vos besoins. N'hésitez pas à nous contacter.
Réservation
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